Evaluation of our contact reasons

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  • Nhia Lor
    Zendesk team member

    Hi Sven,

    I've had a closer look into this particular error that you've run into and based on what you've set up in the query; I suspect it might in fact to be related to a known issue our Explore team is currently aware of and already working to resolve. The issue currently arises when you try and Focus or Decompose any metric results where the attribute contains a NULL result and will return the error "No data available. Check your filters and calculations".

    Thankfully we are soon to release a new Drill-in feature within Explore which we're aiming to release by the end of March 2021 that should help resolve this issue.

    If you still had any further questions or concerns please feel free to let us know!

    Best regards,
    Nhia Lor.

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