When use "chat", if we receive a offline message because "chat" is close, the defaut way to answer customer is always "chat" even if not possible anymore to send him "chat" message anymore:
We need to manually change to email for send reply, if we don't do it and clic on "submit as solved" then the ticket will be close without send the answer to customer and without even a error.
As when got a offline message it will never be possible to answer by "chat", ti should show by defaut "email" or offer us an option to change it only once.
Any solution for that ?
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