A agent of a specific org, having access to explore can see data of all the orgs of an account or only the org that the agent having ?

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  • Thibaut
    Zendesk Customer Advocate

    Hello Sayan,

    The light agent will be able to see data from the other organizations in those dashboards if he has access to them. So in your case the US light agent will be able to see also data from UK and Brazil.
    This is explained in this article if needed : Understanding and Setting Light Agent Permissions 

    Have a nice day

     

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