Agent doesn't see sames event ?

1 Commentaires

  • Tim McLean
    Zendesk Product Manager

    Hi Sophie

    "Article viewed" events only appear to agents who have access to the associated article in Guide. If they don't have access to view the article, then the events won't appear in the Guide Events app.

    This article describes how permissions are managed on articles:

    https://support.zendesk.com/hc/en-us/articles/225031208

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