We have agents serving different departments at the same time because of chat loads routed to these groups or departments.The skills are determined according to these departments comes from customer segmentation.
We would like you to form a departmantal chat limit which will make an agent to have different chats from different department queues regardless being filled with the busy department. I mean if Dep1 is more busy and Dep2 has lesser chats We would like to seperate agent total chat limit according to departments or skill.
Is there a way to make this work in your side?
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