2 Commentaires

  • Dan Ross
    Community Moderator

    Hey NewZendeskUser,

    If the Agent license you're using to create the ticket is a Light Agent, this would be expected, as Light Agents can't create public comments. Is the integration user a Light Agent?

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  • NewZendeskUser

    No we are on professional.

     

    I tried both requests.json and tickets.json both failed to make the comment as public

     "{\"request\":{\"requester\":{\"name\":\"r***\",\"email\":\"r****@m*******s.com\"},\"subject\":\"Report for user r***1130 (***)\",\"comment\":{\"body\":\"The user r***1130 (***) has been reported by r*** (***) for the reason \\\"Violating Terms of Service/Use\\\" with the comment:\\n\\nTesting user - using the request json \\n\\nReported Account: r***1130 http://host.docker.internal/user/***\\nReported by: r***  "},\"public\":true,\"tags\":[\"report\",\"report-account\",\"reported-tos\"]}}"   "{\"ticket\":{\"requester\":{\"name\":\"r***\",\"email\":\"r***i@m*******s.com\"},\"subject\":\"Report for user r***1130 (***)\",\"comment\":{\"body\":\"The user r***1130 (***) has been reported by r*** (***) for the reason \\\"Violating Terms of Service/Use\\\" with the comment:\\n\\nTesting user - udfgdfgddfgdfg \\n\\nReported Account: r***1130 http://host.docker.internal/user/***\\nReported by: r***  "},\"public\":true,\"tags\":[\"report\",\"report-account\",\"reported-tos\"]}}"

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    This comment has been edited by Zendesk to remove potentially private information

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