Tracking outbound emails sent through zendesk

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  • Dave Dyson
    Zendesk Community Team

    Hi Sandy -

    Zendesk Support doesn't have this capability built in, but there is a paid third-party app available called Read Receipts – see the official comment here for a link and a discount code: Track Email Opens

    Zendesk Sell, which is designed for outbound sales efforts, does have this capability as a standard feature: Monitoring email open rate and link clicks

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