Internal Chat Option for communicating with other internal teams

1 Commentaires

  • Kyle Jones
    Zendesk Customer Advocate

    Hey there Carmen!

    Technically, there is nothing stopping you from embedding your chat widget behind an agent only login, or on a page specifically for your agents. Then you could implement some type of routing that would route all of your agents to the proper agent to agent department. You would ideally set this up to reference a user tag, or the site URL the widget is on and then point it to the department desired. An example routing setup is available here Automatically Route Chats to Departments.

    There is nothing that should prevent your agents from using the chat widget, as it should be available to them, you'll just want to ensure routing is correct to ensure the agents are routed to the proper place.

    Kyle Jones | Technical Support Engineer | support@zendesk.com

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