When an agent is assigned to multiple groups they have access to all chats and calls that come in across all groups. However, sometimes they only need access to a group for a specific time of day. To remove the middle man of the admin and having to continue to remove the agent from specific groups, it would great if the agent could toggle and only turn on specific groups to be active with chat and talk. Even if an agent is in multiple groups they don't have to be available for them all at the same time.
Vous devez vous connecter pour laisser un commentaire.