With everything that’s happened over the past year, it’s no wonder that 70 percent of agents report feeling overwhelmed, so as part of Mental Health Awareness Month, Zendesk recently published Supporting your customers starts with supporting your agents in our blog.
We highlighted some of the additional challenges that support teams have had to deal with over the past year that surfaced in our 2021 Zendesk Customer Experience Trends Report, and some strategies to help prioritize the well-being of your team.
Community members, we’d love to hear from you!
- What’s been the greatest challenge your team has faced over the past year?
- What have you or your company done to support your team through these challenges?
- What have you learned that you’ll take forward into coming years?
Thanks in advance for sharing your stories, and we hope all is well for you and your teams.
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