[Feature Request] Menu option in IVR to mark a call as High Priority

2 Commentaires

  • Carsten Falborg - Proventic.dk
    Community Moderator

    Hi Jonathon Plowman-samson

    The way I would go about it is to have more than one phone number in Talk. In your normal number you have your IVR and if what the customer chooses leads to high priority, then route the call to the second number you have in your Zendesk. That number you can mark to always call regardless of schedule and time of day.

    0
  • Jonathon Plowman-samson

    Thanks Carsten,

    That's very helpful. Much appreciated!

    0

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