Ability to set a default for Private / Public Replies

Terminée

4 Commentaires

  • Commentaire officiel
    Erin Boyle

    Hi there Briennen,

    Just wanted to let you know that this is already something you can set for your Zendesk account (it will apply to all agents).  You can find two settings under Settings > Tickets - one for the default comment type via email, and one for the agent interface.

    Hope this helps!

    Best,
    Erin

  • Andy

    Is this something that can be set on an agent-by-agent basis? My organization has some agents who make public comments much more often than internal comments, and some agents who are the opposite. We've set the "mostly internal" agents such that they cannot make public comments at all as a work around, but it would be even more helpful if they could have more flexibility.

    2
  • Heather Rommel
    Community Moderator

    We would appreciate the ability to set it agent by agent or role by role...

    0
  • Emily Kozelek

    Seconded - I would like to see this setting per agent or per agent group

    0

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