Follow article feature to notify users of article content updates

79 Commentaires

  • David Raboy
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    +1 for me too. like others mentioned here we are putting documentation online.  If they follow it, they should get content update notification. 

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  • Katie
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    Please add me to the request list. Any updates on if something like this may be implemented?

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  • Nicole - Community Manager
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    No updates at this time, though the product team is aware of the request.

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  • Jan-Hendrik Spieth
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    +1 for notifying end-users of content changes. We agree the editor should be able to set whether such notification is sent, on a per-article basis.

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  • Daniela Ramirez
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    +1 seeing if there is an update on this? Notifying subscribed end-users of content changes would be so incredibly helpful! 

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  • Yeny Rubiano
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    Hello, any updates on this feature?

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  • Cosmin
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    +1 .. I am also interested to add a follow button that notifies when articles are updated.

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  • Lisandra Oliveira
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    Olá, tenho alguns artigos em específico, que são atualizações. Os nossos clientes, são convidados a receber este artigo por e-mail. O que serve, serve para os comentários e não é útil para o artigo. A pedido de atualizações do endereço interno?

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  • Maria Bendixen
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    +1 for upgrading this feature to include a notification service when articles are updated. We use articles to write product releases, so the feature would be very valuable in terms of automating a few steps and add more value to our helpcenter in general.

    We are also working with statuspage.io, and when we write a post there, we can choose if we want the update to be pushed to subscribers from ticking a box. Pretty simple feature to integrate and to control which content will be pushed out. Regarding the above comment, changing an insignificant thing like a typo, would not be pushed as a change to the subscribers, because the author would then simply avoid ticking off the box "Notify subscribers of changes made to this article"

    Zendesk, is this on your roadmap? We would reconsider using the platform for our product releases, which would be a huge shame.

     

    Thank you!

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  • Mary Paez
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    I think a checkbox on each article: "Notify Author" would be a great option as you can determine whether or not the article change is significant enough to notify someone.   

    Also, if article classification settings are modified, there should be a way to secure those settings and also list those changes in the article revision UI.  

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  • Ryan Regala
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    Hello, is there any update on when this feature will be added? It seems that there's a good demand from customer for this feature. It's really important for our users to be notified when an article they are following has been updated.

    Thank you.

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  • Kelly Patenaude
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    +1 vote for the option to receive an email notification whenever a followed section or article has been updated - with the author's option to enable/disable the notification for any given update.

    We provide our software release notes to our clients on our HD and really want an automated way to notify our clients that the updates are available.  The workaround to unpublish and republish the article with each update is clunky.

    Please consider moving this feature up in your product roadmap.

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  • Vincent Leong
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    I was testing the 'Follow' feature but it does not seem to send email to users after I re-published an article. Can anyone provide a link to a good guide I can use to setup article so that users who 'Follow' my article will receive emails after I upload an attachment?

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  • Kyle Paulson
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    Hi Nicole,

    I have a very simple question.

    What kind of traction is needed for this to get addressed by the end of next month?

    Thanks for letting us know you are watching this article!

    -Kyle

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  • Kyle Paulson
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    Thank you for the explanation Nicole!

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  • Maddy Bloomer
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    I'd like to add my input for this RFE as well. Not only would a "Notify Watchers" feature be helpful, but it would also be nice if anonymous users could follow an article or section as well.

    We are currently working toward SSO across our different platforms, but in the meantime, our customers will be visiting our Help Center as anonymous users. It would be extremely useful if a user could follow an article or a section anonymously and receive updates on our release notes, but it looks like this is only available to users that are signed in. A workaround for this is to notify users of updated release notes in our actual product and link to the latest article, but for all external stakeholders that are not in our application, they have to create an actual account, which is not ideal.

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  • Dylan Douglas
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    I'll add that a customer just reported this as "a bug" to us. We'd be interested in this feature also.

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  • Christy Lutz
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    Plus one to this feature.

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  • Mike Mcguffie
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    and another +1!

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