Is it possible to handle emails sent to a support email alias different than a traditional support email?

3 Commentaires

  • Jessie Schutz
    Zendesk team member

    Hi Michael! I'm really, really sorry about the delayed response on this! I've gone ahead and opened up a ticket for you so our Support team can work with you more closely to get this figured out. We'll see you there shortly!

  • Tomas Bermudez

    So? can I use an alias for an incoming email account or not?

  • Joel Hellman

    I'm no expert, but we use some inbound email aliases with Zendesk, so you should be able to setup an alias for an incoming email account.

    In essence it might works like this (I put in some dummy email examples here)

    For this to work for us, in addition to the email server alias of course, we had to register each alias as an support address in Zendesk (admin>email).

    You might also like to check out this tech support note: 
    Can I enable personalized email replies for specific agent groups?

    Note that any triggers, like received at <support address>, will regard the ticket as arriving via, i.e. it will not specifically see that the ticket was created through your email alias. 


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