Customize Status Field Values


124 Commentaires

  • Jake

    Is there any update from Zendesk Engineering Team? 

  • Katrina Schwertfager

    If I manually assign a new ticket to one of my agents, I would like the status to stay as new and not change to open. Will this be addressed with the custom status fields? 

  • Amie B

    Nicole Saunders Are you able to please see if there's any update on when custom status' will be released?

  • Nick Chielinne

    Count me in; we have certain tasks that are laying at development and want to make a clear statement to the user showing the ticket. Currently this is one of the most missing features that others like Jira and Frehdesk offer (I know.. it's always a trade off but just saying).

    Thank you



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