add "mobile" to customer profile, ... enable multiple phone numbers in profile (office, mobile)

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42 Commentaires

  • Commentaire officiel
    Caroline Kello
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    The multiple phone numbers feature is now live! Please see announcement here

  • Luis Perez
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    You are one step ahead of me. I can see that there is one field, but when I connect to the Zen site and follow the steps a new user would use to submit a request, I don't see a place to put in a telephone number.

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  • Aaron Pewtherer
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    @David Update: Multiple phone numbers are still not planned.

    @Luis Endusers can edit their profile after the create a ticket. You can turn off allowing endusers to edit their profile under Settings > Endusers > "Allow users to change their password"

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  • Bruce Sandell
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    I agree with David.  It is critical that we be able to capture every phone number that we could use for a customer, identify them by type, and indicate a primary.

     

    Thanks,

    Bruce

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  • Manoj John
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    Multiple phone numbers for end-users would be beneficial as customers can make a request using either their desk phone or if not at their desk they can use their mobile phones to call in a request.I do agree that there is a way around this if an end user uses any other phone other than the direct number listed on his/her profile, but additional phone numbers could remove some hassles.

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  • Scott Chester
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    It's crazy that there is no support for multiple phone numbers. Users are allowed to have multiple email addresses, so the logic to handle multiple entries is there - it just needs to be expanded to support phone numbers!

    I can't think of how many possible numbers I could call in a support request from. Home, work, cell, direct line, etc.

    Zendesk should have multiple entries, with tags and the ability to use each individual line as a direct line, but just having the ability to store multiple numbers would be a huge step forward.

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  • Ben Klaus
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    This is a really strange omission. Why wouldn't this be a no-brainer to add to the product. Please add me to the list of names requesting the ability to add multiple phone numbers. Thanks

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  • Dan Gray
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    We are just getting prepared to start using Zendesk for customer service and discovered this shortfall.  Where we have noticed it is when using a cell phone where the number recorded by Zendesk is not that of the cell phones (and to add to that the recorded number changes call-to-call).  Without allowing multiple number entries the phone number cannot be updated unless an email is first added - which we do not always have (i.e. why some people call in the first place).

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  • Loes Verstegen
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    Hi!

    More and more users/agents are missing this functionality. @ Zendesk, can you tell us if this feature will be developed. Doesn't seem to hard. It's already possible with email addresses. 

    Thanks!

    Loes 

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  • Loes Verstegen
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    Hi!

    More and more users/agents are missing this functionality. @ Zendesk, can you tell us if this feature will be developed. Doesn't seem to hard. It's already possible with email addresses. 

    Thanks!

    Loes 

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  • Scott Lacy
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    Hi,

    +1 for multiple phone numbers. This is a rather glaring omission.

    Scott

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  • Mark Hinson
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    +1  for multiple phone numbers please

    thanks, Mark

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  • Paul Leverett
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    I'm just trialling ZD Voice... it seems bizarre that I can only recognise one phone number as associated with a customer!

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  • Ferran E. - KingBarcelona.com
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    We are one more of thousand on the same situation, we need multiple phone numbers to reach costumers at the office, home or cycling. Still silence from Zendesk crew?

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  • Steve Black
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    +1 - this is crazy it isn't supported.

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  • Tobias Ritlov
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    My company is in the process of evaluating zendesk, and we were getting pretty close to making a final decision.
    However, this completely unexpected issue is now causing us some major headaches.

    Before committing to the system, we really need to know if this is something we will see in the near future?

    Best regards,
    Tobias

     

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  • Ari Eryorulmaz
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    Hi,

    Having multiple phone numbers would be very helpful. @Zendesk, any progress on this?

     

     

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  • Renann Fortes
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    • 1 - Enterprise costumer here.

    This is from 2012, i'm afraid they will not deploy this feature, just want to hear why.

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  • Birgit Plautz
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    I also don't understand why there is no option for further phone numbers. None of my customers has only one. I'm using ZenDesk for B2B suppport, so there is always the main line number, the office line, and the cell phone at least. This has to be available in the add contact. 

    I would like to hear a proper reasoning why this shouldn't be supported, please.

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  • Jason Payne
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    Why not take this a step further and add a series of helpdesk-customizable fields? We require various info to prove that the person contacting us for support is actually a customer of ours, as well as some very basic info that's always required. While adding ticket fields are nice for this sort of thing, it's not often that information changes - and a way to store a serial number, OS version, etc. as part of the user profile would save both us and the customer tons of time in either filling in the form, or looking up past info.

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  • Zulq Iqbal
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    +1 for mobile number field.

    Every other CRM or ticket system i have used provides functionality to have landline and mobile numbers per user detail. I cant imagine this is a hard change to make, if you can have 2 emails addresses per user, why not 2 phone numbers as well??

    @Zendesk plase can you let me know when you can get this added :-)

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  • Shakur M.S
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    @Zulqa you could use the default phone number for for landline and then create a custom userfield called "mobile number" and use that as the secondary field

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  • mayama takeshi
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    +1 for multiple phone numbers support.

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  • Justin
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    Our company would also like to see the added functionality of multiple phone numbers. It's very common that we have a customer call us from a home number and then again with a mobile number. Since we can't merge these users and have multiple phone number fields, we find it a bit inconvenient. 

    Thank you!

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  • Cris Sandberg
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    We have needed this capability since our first Zendesk day.  We serve technicians who have a business phone, but also work in the field and have a cell phone, so we need to store at least two phone numbers for each user.  I would say you can't add this soon enough!

    Thanks

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  • Alexander Westlund
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    This is something that we also need at my company!

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  • Patrick Norsch
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    +1 here, although it looks as if this is yet another ignored thread..

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  • Alexander Westlund
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    This looks like it is to big request for the ZD developers to fix...

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  • Mikkel
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    I simply can not belive this hasen't been implemented yet!

    We live in a World with close to a gazillion mobile phones and there is even Zendesk apps for the smart phones.

    But supporting a simple essential thing as a mobile phone number is yet to be done.

    I'm no developer, but - seriously - this can't be that big a deal!

    Come on, Zendesk - This thread is 4 years old. It's a BIG musthave for many Companies. Is quite easy to implement (I guess). It's simply not OK to ignore it!

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  • David DeGrandpre
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    +1 this is essential functionality. 

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