add "mobile" to customer profile, ... enable multiple phone numbers in profile (office, mobile)

Terminée

42 Commentaires

  • Atul Jadhav Zendesk
    Actions pour les commentaires Permalien

    +1

     

    1
  • AdamFronteras
    Actions pour les commentaires Permalien

    +1 for this 

    1
  • Michelle Meyer
    Actions pour les commentaires Permalien

    +1

    We are currently deciding if Zendesk is the best match for our company needs, and I'm shocked his feature doesn't exist yet.

    It is imperative that we have the ability to save multiple phone numbers with one user. When a customer is calling us for support, they will call us from their home phone, work phone, cell phone, partner's cell phone, you name it - they don't care what phone number we have on file.

    While creating a custom user field allows you to capture this information, it doesn't help when trying to offer a timely response to incoming requests if it won't be associated to an incoming call. It also doesn't help to have multiple identical users with unique phone numbers, which could circumvent our work flow, create agent confusion, and prevent accurate reporting on incoming requests/frequency and response rates. Borderline deal breaker... 

    1
  • Mikkel
    Actions pour les commentaires Permalien

    Please, Zendesk!

    This is a major issue and can't be THAT difficult to implement

    1
  • Maurizio Meneghini
    Actions pour les commentaires Permalien

    +1

    0
  • Per Bäckström
    Actions pour les commentaires Permalien

    +1.

    0
  • Jack Gross
    Actions pour les commentaires Permalien

    Agree that this is a must have

    0
  • Adi
    Actions pour les commentaires Permalien

    @aaron on this post Neil says it is on the roadmap: https://support.zendesk.com/hc/en-us/community/posts/203434806-Multiple-phone-numbers-for-contacts?page=2#comments

    but on this one, Jessie recently wrote it's not on the roadmap. https://support.zendesk.com/hc/en-us/community/posts/203425186-How-to-handle-multiple-phone-numbers-address-when-creating-user-

    So, is it? This is a major pain point for us.

    0
  • AdamFronteras
    Actions pour les commentaires Permalien

    Not having this is a real pain, yes we know we can use notes or create our own field but this should be standard. One of the reasons we are evaluating replacement systems

    1
  • Sylvia Sari
    Actions pour les commentaires Permalien

    +1

    I agree that zendesk needs to add multiple phone features. because sometimes, we have more than 1 phone number. It will make team easier to summarize all ticket that have been created for those phone number (group by user).

    Thank you.

    0
  • Caroline Kello
    Actions pour les commentaires Permalien

    Hi everyone,

    Happy to say that the first part of the work to add multiple phone numbers is almost complete. It will allow you to add multiple numbers against a customer, if you are a Talk customer during an incoming call we will search through those numbers and find a match and associate the number with the correct user.
     
    We’ll be announcing a beta for this in the coming weeks, and will be sure to post the links here so that anyone interested can sign up.
     
    Thanks,
    Caroline
    0
  • Caroline Kello
    Actions pour les commentaires Permalien

    Hi everyone,

    Signup for the Multiple Phone Numbers beta is here: https://goo.gl/forms/Jh0SkLH98mBUiey23. Once you've signed up it will take us a week or so before the feature is switched on for your account.

    Thanks,

    Caroline

    0

Cette publication n’accepte pas de commentaire.

Réalisé par Zendesk