Hey Zendesk! Every time we are coming up to a new release of our product, we have to update some FAQs. We have to do all this planning offline, however. We open up Word, write our new articles, save the document, and then on the day of the release, we paste them all into new Knowledge Base articles.
It would be cool if I could write an article, but prevent it from being published until I say so. If there was a "hidden" checkbox that made an article only visible to Zendesk administrators, that would be really great. That way I could write my updated FAQ articles a few days ahead of time, and then on release day, just uncheck the Hidden box on the new articles, and check the boxes on the old articles.
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