Allow articles to be posted to multiple sections

Planifiée

327 Commentaires

  • Bogdan Andrei Sturzoiu
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    Hey everybody,

    as mentioned above, we're aiming for an EAP in Q1 2019 for posting articles to multiple sections.

    8
  • Heather R
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    Awesome, thanks Bogdan!

    1
  • Liz
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    Excellent! This is great to hear.

    1
  • Chris Plapp
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    +1

    1
  • Jesper Bekkering
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    +1

    Also still very much interested in this feature! Maintaining a product guide with multiple modules where many articles may apply to each module, so adding an article to multiple sections would be an amazing addition!

    2
  • Jacky Feng
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    +1

     

    1
  • Gitte Falkenberg
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    I am a bit surprised that this is not implemented already.

    When can we look forward to this?

    2
  • Nicole - Community Manager
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    Hi Gitte - 

    The EAP for this has been delayed slightly, but is still planned for the first half of 2019.

    In the meantime, the EAP for Flexible Hierarchies for those on Guide Enterprise is currently available, and that is the precursor to being able to post to multiple sections. 

    We'll continue to keep you updated as things progress! 

    2
  • Joe Claudel
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    +1 

    We are currently working on redesigning our help center and this is exactly what we need in order to provide the best experience. Looking forward to its release.

    1
  • Kirsten Walton
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    Any updates on where this is?  We're migrating our content and not having this feature is going to cause problems.

    1
  • Bogdan Andrei Sturzoiu
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    Hi everybody,

    we'll soon start working on a feature that will help with this use case - albeit not exactly publishing the same article in different sections. We call it "Reusable content" and it's about articles sharing a block of content that is updated centrally. This means that articles placed in different sections will be kept in sync without the need to edit them individually. This is planned for a Q2 EAP.

    3
  • Kirsten Flores
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    Bogdan - Is Reusable Content only going to be for Enterprise, like Flexible Hierarchies?

    0
  • Bogdan Andrei Sturzoiu
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    Hi Kirsten,

    not 100% sure at this point but it seems like it's going to be part of a bunch of Guide Enterprise features to be launched this year - so yes.

    -1
  • Chase B
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    +1

    0
  • Brad Harris
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    @Bogdan - Can it PLEASE not be just in Guide Enterprise? This is something we've all been asking for for over 6 years now.

    This could work like how reusing Forms in all/some Brands works now. Or which Groups can use certain Macros, etc.

    11
  • Bogdan Andrei Sturzoiu
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    Hey Brad,

    I'll make sure to share the feedback with the decision makers, it is indeed something people are concerned with.

    5
  • Annie Ashenfelter
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    @Bogdan please add my voice along with @Brad for the "decision makers" to consider both "multiple sections" and "reusable content" for Guide Professional.

    While I understand the need to reserve certain functionality as added value in a tiered subscription model, the number of comments, and the span of time over which this feature has been repeatedly requested, suggest that it should be considered more as standard functionality and made available to a broader group of customers.

    Thank you!

    11
  • Mark Brickstock
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    For sure this needs to be core functionality!

    6
  • Kirsten Flores
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    +1 on making this core functionality!

    4
  • Gitte Falkenberg
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    Yep. I'm on board as well. It's very frustrating making several of the same articles in different sections.

    3
  • Crystal H.
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    Concur with those above about this being core functionality and should not be something reserved only for Enterprise customers...

    Expected basic functionality is not "Enterprise" functionality, Zendesk. :|

    2
  • Jessica Ison
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    ZD Support - any update on when this feature might be available? This would be HUGE for us. Thanks!

    1
  • Actions pour les commentaires Permalien

    Hey Jessica - 

    The team is working with this and planning to launch an EAP in the near future, but we don't have any dates we can share at this time. 

    0
  • Peter Barker
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    +1 We believe that this would be a really helpful core feature across all plans.  Please add our support to this feature being available to all!  Will we be updated here when this feature is available?  

    3
  • Thomas Joussot
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    Can't wait! ;-)

    1
  • Mark Brickstock
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    @Thomas Joussot You might have to! ;) 7 years and counting.

    1
  • Thomas Joussot
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    @Mark, haha right! Actually "first half of 2019" is close now so I really hope they will announce it soon!

    1
  • Mark Brickstock
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    @Thomas Unfortunately, there have been a good few hints of potential release timeframes over the years but all have been missed, so I'm not holding my breath.

    1
  • Nicole - Community Manager
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    Hi all - I've pinged the product team for an update on timelines. We do always have the caveat that ETAs mentioned in the community are not firm and may change without notice, but we will see if we can get any additional clarity for you. 

    0
  • Bogdan Andrei Sturzoiu
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    Hi all,

    the team is working on this project right now, but we don't have a specific timeline at this time. We'll update the thread when we are certain we can commit to a date.

    Thanks!

    1

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