Allow articles to be posted to multiple sections

Planifiée

344 Commentaires

  • Nicole - Community Manager
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    Hi Daniel - 

    I checked in with the product team and their response was that they are continuing to prepare for an EAP which they hope to make available to customers "early next year." 

    We'll continue to share updates here as they are available. 

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  • Dovile Janule
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    Hi everyone,

    we are trying to get some things clarified around article multi-placement and understand customers expectations around placing the same article in multiple sections in the same brand or across different brands.

    Here is the link to the survey.

    This survey should take 5-7 minutes to complete and will be helping inform our product development on this area.

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  • Diego San Miguel
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    Thanks, Dovile. Missed this over the holidays.

    Please reach out if we can assist in getting this out the door and/or providing feedback.

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  • Maris Krumins
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    Hello,

    As we are at the end of January 2020, are there more details available on this core request for efficient use of Guide? 

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  • Nicole - Community Manager
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    Hi Maris, 

    The product team is continuing development work to solve for the problems presented here, but we do not have any further details or ETAs we can provide at this time. 

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  • Mark Brickstock
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    Let’s face it guys, it’s been 8 years since this tread was started and still they can’t comment to a date. Is it time to move on? I think so.

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  • Nicole - Community Manager
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    Hi Mark, 

    To clarify, as a rule we don't share ETA dates in the community. This is explained in the product feedback guidelines. We have occasionally given general ETAs such as "later this year" with the caveat that timelines are always subject to change without notice. Because the timeline on this feature has already shifted a few times, we will not be sharing any additional projections on it until we have something concrete, such as the opening of an early access program, which the team is working toward. 

    A feature related to being able to reuse content across multiple spaces in Help Center continues to be in active development. Once an early access program is available, we will announce it here. 

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  • Maris Krumins
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    Hi Nicole, 

    Part about not giving more precise ETA is all good. However to plan if we should migrate away, can we legitimately expect this functionality to be made available in next 6 months?

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  • Andrea Beck
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    Hi Nicole, 

    I know you are 'only' the messenger and in a really awkward position, as I am sure you can relate to our sentiments but have to distribute only the information you got. I have that problem all the time myself and it is not usually comfortable. *shock*

    Cheers, 

    Andrea

     

    PS: I would like to sign up to that 'early access program'  ;-) :-D

     

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  • Christoffer Lorenzen
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    +1

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  • Tobias Hermanns
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    +1

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  • Matt Guadagnolo
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    This is taking way too long to implement.....do you know how mickey mouse this makes our help centres look?

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  • Kevin Hess
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    Please release this soon. We are piloting ZenDesk Guide (as well as ZenDesk overall), and in the midst of making a decision as to what support platform we move to. This feature would be very helpful.

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  • Owen Skarpness
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    Re-posting this for new eyes on this thread as it's been buried in previous pages:

    This workaround creates nearly identical functionality:

    While this article describes the process for "deleted" help center articles, it works identically for active ones: https://support.zendesk.com/hc/en-us/articles/217958367-Redirecting-traffic-from-deleted-Help-Center-articles

    With redirects in place, you can simply create two articles in different categories, complete with tags, then redirect one to the other. You'll only need to make edits to the final landing page, while the redirected page can be blank or retain historical information. This has done pretty well for us to mimic the functionality of having individual articles in multiple places.

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