Create tickets from stackoverflow.com (and other Q&A sites) searches
RéponduJust like the Twitter tickets I would enjoy something similar for the Q&A site stackoverflow.com. In other words generating tickets from stackoverflow.com searches or whenever a new question is asked with a specific tag. As far as I know they have the remote API to set that up.
Reason:
Product users often use stackoverflow.com (and various sister sites) to ask questions about a technical product that should have been directed at the product developer, or where the developer wants to proactively support (and surprise customers) by responding to questions about his product on such Q&A websites.
If you know the stackexchange.com network you may also be aware of several sites with relatively similar content (superuser, game development, programmers, etc.) and monitoring them all from zendesk would be great value. Personally I only find time to check the topmost posts on stackoverflow.com every now and then.
Being able to answer those questions (even with limited or no formatting options) as they come in and directly by email or via Zendesk in the usual flow of responding to customer tickets would be awesome. For me at least. :)
-
Is this available? That's something I'm trying to do to, but will need to develop an app... not something I have time to...
-
Hi Steffen and Augusto,
I am currently doing research to better understand the issues faced moderating and managing Community, and how that impacts workflow, community strategy and growth.
While your request is not specifically Zendesk community, I'm interested in hearing more about the problem you would solve with this, why you want everything to be a ticket, how you would handle that amount of content and the workflow?
If you would like to help us understand your use-case and needs, please fill out the form and we will be in touch.
http://goo.gl/forms/EV1fXX9tlPrjCu063
Thanks,
Deepa
-
Hey guys,
I have answered this requirement here:
-
You might want to have a look at the new channel integration published in Zendesk's app directory - Stack for Zendesk (All Stack Exchange Q&A websites integration including Stack Overflow) which integrates questions from all Stack Exchange websites into your Zendesk as tickets.
Let me know if there is any feedback on that.
-
This thread has been closed for comments by the Zendesk Community Team. If you have any questions related to this conversation, please start a new post.
Cette publication n’accepte pas de commentaire.
5 Commentaires