CSS branding not applied to sign in page (Help Center)

142 Commentaires

  • James P.


    This would be great.

  • Kendall Chandler

    We would like to be able to add instructional text to the login page, as well as apply our branding to make it more inviting. This is one of the primary places that we interact with out customers and their first experience with it does not reflect our brand at all. 

  • MagicStore srl

    Hi, someone know about any implementation of this function? It would be very important to personalize the Log In page

  • David



    Waiting eagerly!

  • New York State Education Department


    I have an accessibility issue with the login popup. Most screen readers cannot detect the login popup and I would like to customize it or use it as a standalone page in my Help Center.

  • Frederic De Clerck

    +1 but the request was made 5 years ago and is not yet available that long to implement this feature

  • Brad Harris

    Hey Zendesk - any update on this?

  • Max McCal
    Zendesk Product Manager

    Hey, Brad - 

    Currently we don't have an updated. We recently made some accessibility changes to the page, and have plans to do further review of the login pages, but at this time we don't have an update. 

  • Magic Webdesigns (IT Support)

    +1 - real shame this has not been raised for over 5 years! 

    It would be a simple solution, just create a login/register page - not pop up!

  • Jeremy Robinson

    I have 3 requests pertaining to this:

    1. Would like an OOTB solution for modifying the sign on modal window for matching our business styles, fonts, etc. branding.

    2. Would like the ability to allow users to sign in via LinkedIn over the option to sign in with Facebook or Twitter. 

    3. Would like the ability to create a custom button on the sign on modal window that utilizes SSO to allow our users to go to our SaaS application to authentication, then pass that user and login token back to Zendesk. This button would appear as "Login with X account" and clicking it would then direct to our app based on how we configure it on the back end. 

  • Michael H

    ^ What @Jeremy Robinson said, times infinity.

    Modification of the sign in window should be one of the elements customisable in a Help Centre theme, and it's strange that it isn't.

    And sign in options need to be far more granular. It shouldn't be limited to just what Zendesk choose to offer; but whatever your end-customer wishes to offer to their consumers.

    If they want to offer LinkedIn sign in, develop a login to a custom system, offer a platform independent OpenID connect method, or kill off the sign-in window entirely and instead redirect everyone over to the end-customers SSO system to ensure a consistent presentation of login, security and brand to their users - then that should be available.

    And honestly, this shouldn't be hard to do, and shouldn't be so far down the list of enhancements that a five year old thread is still receiving much the same comments and requests.

  • Simon Hewins

    Six years on - from original request ....

    I would like to add myself as another user that would like this feature.

    Ditto to @Michael H's comments

  • Dru Kepple

    +1...plus more-than-one if possible... This request just came down from on-high; but it's my fault that I'm unable to comply!

  • Mark Adkins

    As we are unable to do this and it has been so long, we've decided to write our own help center portal.  This will allow us to do quite a bit more because we can create our own code.  So does the API support using Zendesk authentication to authenticate for a specific registered user?  

  • Adam Reid

    +1 We'd like to be able to customize this popup as it creates confusion for our customers.

  • Efrat Barak Zadok

    Is there any update or timeline for this feature request?

  • Nicole Saunders
    Zendesk Community Team

    Hi Efrat - There has not yet been a commitment to fulfill this request from the product team.

  • Marci Abraham

    We've used SSO for years for our agents (the only ones who need to sign in), but just disabled it. Now I have discovered something disturbing. When users click on the Sign In button, they see a modal popup that says "New to {{GUIDE NAME}}? Sign up".

    I desperately want to get rid of that line of text. We do NOT want users to "sign up" because they can just as easily submit a request, which creates an account for them anyway. Signing up just generates more emails and hoops to jump through, which is totally unnecessary.

    Our guide content is open to all visitors, and we accept tickets from anyone. We serve students and teachers who are already confused enough by the time they come to our Help Center. We try to make the process as easy as possible, and the implication that they must "sign up" for something is adding a barrier. 

    I would be happy to remove that line of text by CSS or javascript, but I can't seem to find a formula that works. Any help?

  • Karen Snyder
    Community Moderator


    Marci Abraham

    According to this, the modal can't be modified due to security concerns. You stated that your guide content is open to all visitors without needing to sign up. As a workaround, have you considered changing the Sign In button text to something like Sign in (not required to submit request)? I realize that would make the text long and maybe even more confusing. 

  • Sarah Boyd

    I would like to add my name to the list. Our Knowledge Base is set up for various user groups, which are based on roles. Since we don't know what role the user is that is signing up, we would like to be able to modify the sign up page so that we can ask them what role they are so we can surface the proper knowledge to them. 

    Does anyone know if it's possible to develop a skin or widget to go overtop the Zendesk sign up page so we can collect the information we need?

  • Chris Cheung

    We also have our own login screen.  However, when going to it, we still see a quarter second flash of the default login screen.  Looks odd and is bad experience.  If signed in, we see it too.  It shows our logo and a borderline on header.  I made it slightly better by removing the logo from the global branding, then hard coding the logo within the header.hbs file.  that way it wouldn't show on the login screen.

  • Burn Boot Camp

    +1 here please. This would be very valuable even the functionality of the urls would be a starting point


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