[COMPLETED] Sandbox should copy over Custom ticket field definitions

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11 Commentaires

  • Bart Clibouw

    Hi,

    I have a simular use case. In order to minimise the effect towards agents and end users the best practice is to test configuration changes or settings first in a test/sandbox environment. Having to recreate custom ticket fields and forms and other configuration (like triggers) is taking a lot of time. It would be very usefull to have this copy function included when creating a sandbox environment.

    Best regards,

    Bart

    1
  • Raphael

    Any news on whether this can be done?

    Thanks,

    1
  • Colin Piper

    I am split on this since I can only have one sandbox. Depending on what I am trying to achieve, either I want a snapshot of my production system at that point in time, or I want a vanilla system. 

    It would be nice to have the option but it would be a problem if this changed totally the other way.

    1
  • Raphael

    A simple checkbox?

    1
  • Colin Piper

    Perhaps or even better the ability to select what I would like to copy including people data

    2
  • Paul

    I would like to add my voice to this. The greatest value of a sandbox environment is that it replicates the production environment. Thus providing a safe place to trial changes without risk to live.

    So, yes, can we please have the option to copy live config to the sandbox?

    Paul

    2
  • Dan Ross

    We have an enterprise instance with 6 teams and over 100 agents. There are many brands, forms and a lot of custom fields. Being able to have a copy of our production system (fields, forms, groups, business rules) is essential for testing new features and deployments!

     

    Please consider making this feature request a reality.

    1
  • Jack

    Hi,

    Concurring with the others. This feature is really needed. We have many custom fields and the ability to replicate them in the sandbox instance will be really helpful in our testing.

    Thanks.

    1
  • Robert Samal

    Hello Zendesk-Team,

    we, too, would like you to implement this feature very much. Please offer the option to copy certain aspekts from the live system (such as triggers, targets, custom fields, etc.) when creating a sandbox.

    That would be much faster and safer than constructing a shaky API-solution for that.

    Thank you!

    1
  • Rob Davis

    This would be very helpful.  It is frustrating to have to create custom fields in the sandbox each time we need to wipe the sandbox.

    1
  • Vijayendra

    Hi,

    This feature is really needed as doing it manually is extremely time consuming. Please implement this feature.

    1

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