Migrate Freshdesk Tickets to Zendesk

30 Commentaires

  • Alan Thrall

    Thanks for all your hard work "special" K :o)

    0
  • Arnaud de Theux

    I. LOVE. THIS! Thank you very much for sharing!

    0
  • Andrea Saez

    awesome stuff!

    0
  • Arnaud de Theux

    Out of curiosity, how many tickets did you migrate? And how long did it take?
    Thanks 

    0
  • Kearon McNicol

    We only migrated 459 tickets, which took a few minutes.  Each Zendesk ticket import is a separate Curl request.  I'm sure you could speed it up with multiple API calls, but I opted for slow, but steady (and simple) as we didn't have that many tickets to migrate.  I also used paged requests to get details out of Freshdesk because I found the Freshdesk API seemed to give back variable numbers of tickets otherwise !  Now I'm just waiting for the stats to update so I can get a good feel of reporting using GoodData.

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Can we all call you "Special K?"  :) Because that's what I'm thinking right now!

    This is so awesome. Thanks for sharing your code! Really.

    1
  • Kearon McNicol

    You're welcome.  Feeling a little abashed.  Was just a quick script knocked together in 5 minutes between other jobs.  It's not particularly well done, but got the job done for us and hopefully will be useful to a few people.

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Impressive. Would love see what amazing things you come up with in 10 minutes. :) 

    Thanks again and feel free to post more any other scripts that you knock together!

    0
  • MichaMazaheri

    I wrote a Python script for that:

    https://github.com/mittsh/freshdesk-zendesk-migration

    It migrates all Comments / Notes from Freshdesk, and sets the right Author, and adds a last migration comment with infos about the Freshdesk ticket (URL, ID). It also migrates the extra fields...

    0
  • Laura D.

    Awesome, thanks for sharing Micha!

    0
  • Natalia Myachina

    Now there is an easy way to migrate from Freshdesk to Zendesk - go with the tool that we developed - Import2 ( https://www.import2.com/zendesk/from/freshdesk/). It will automatically import your records saving you tons of effort and time.

    -1
  • Andrea Saez

    About to migrate someone from Freshdesk to Zendesk and I found this helpful twice. #winning 

    1
  • Jennifer Rowe
    Zendesk Documentation Team

    Glad to hear it, Andrea!

    0
  • Andrea Saez

    I should start getting commission for this :P #anotheroneconverted

    0
  • Aaron Moffatt

    Hi Everyone, 

    When I tried to run this script, I got the following results:

    processed 0 records:

    Any idea why that is?

    I ran the script on my personal PC using XAMPP, am I missing something? 

    I only modified the username, password and URL's for Zendesk / Freshdesk. Was I supposed to modify anything else?

     

    Kind Regards, 

     


    Aaron Moffatt

    0
  • John Barnaby

    There is an online service that allows to move data from FreshDesk to ZenDesk without codding. Help Desk Migration Service https://www.help-desk-migration.com/

    3
  • joj west

    @John

    Thanks for your link!

    I spent just several hours and moved my data from freshdesk to zendesk without efforts!

    The best thing is that service allows to map custom fields.

    The best automation ever!

    0
  • Farhanim

    Hi,
    I was having problem with the ticketing. I failed to migrate the images, the complete conversations within the ticket.

    How do I solve this? Please help.

    1
  • Mark Kofman

    Fahranim, your best options is still to use 3rd party partner - https://www.import2.com/zendesk/helpdesk/from/freshdesk - this will automate a switch of your ticket data from Freshdesk and will also transfer complete conversation including the attachments. 

    Hope this helps

    -1
  • Farhanim

    Third party cost too much since we only have not more than 300 tickets. Is there any other ways to do this?

    0
  • HDM Contact

    Farhanim, use our service Help Desk Migration.

    Our pricing is more flexible :)

    2
  • padah test

    Hi Team,

     

    i want to migrate my freshdesk tickets to zendesk portal above php scripts where i have to use those please me help out.

     

    Regards,

    Mahendar,

    9700700399

    0
  • John Barnaby

    Hey Padah,

     

    You don't need to use any scripts.

    Try Help Desk Migration https://help-desk-migration.com/freshdesk-to-zendesk-migration/

     

     

    1
  • Devereaux Harry-Barnwell

    MichaMazaheri  DO you know if your script will still work in 2021?

    I am very surprised ZendDesk does not have a free tool to make this easy from FreshDesk after all these years - at least for migration from the other big 4 competitors. Freshdesk has a free tool to import from ZendDesk

    -1
  • Devereaux Harry-Barnwell

    Kearon McNicol Do you think your script will still work today. Would you be happy to tweak for a fee?

    -1
  • Abubakar Azeem

    this may help https://github.com/bk-az/fd2zd 

    0
  • Sam Livingstone - DynaNet

    Hey Abubakar Azeem Have you tried the script on that repo? I get plenty of errors when I try to do so. Can you please help me out?

    You can reach me at sam@dynanet.support.

     

    0
  • Sam Livingstone - DynaNet

    Hey Abubakar Azeem,

    I tried the code and ran it. I prepared the DB and imported the users and tickets from FreshDesk as instructed in the readme file in the repo but when I try to import users I get the error below - Any help will be much appreciated:

    I, [2021-08-29T11:35:12.312081 #5766] INFO -- : Building Users Hash...
    I, [2021-08-29T11:35:13.845158 #5766] INFO -- : 5000 users processed
    rake aborted!
    NoMethodError: undefined method `[]' for nil:NilClass
    /mnt/c/Migrate/FW2ZD/lib/zendesk/users_import_service.rb:53:in `block in build_users_hash'
    /mnt/c/Migrate/FW2ZD/lib/zendesk/users_import_service.rb:52:in `build_users_hash'
    /mnt/c/Migrate/FW2ZD/lib/zendesk/users_import_service.rb:31:in `scan_pre_created_users'
    /mnt/c/Migrate/FW2ZD/lib/zendesk/users_import_service.rb:24:in `import'
    /mnt/c/Migrate/FW2ZD/rakelib/fd2zd.rake:67:in `block (2 levels) in <top (required)>'
    /home/samlivingstone/.rbenv/versions/2.7.1/bin/bundle:23:in `load'
    /home/samlivingstone/.rbenv/versions/2.7.1/bin/bundle:23:in `<main>'
    Tasks: TOP => fd2zd:import_users
    (See full trace by running task with --trace)
    0
  • Abubakar Azeem

    Hi Sam,

    I will look into the problem and update the code ASAP, thanks for reporting. I tried the script on my machine while I was working on it and it worked fine, but I will try it again and update the code.

    Can you please share some details like your OS, ruby and mysql version?

     

    0
  • Abubakar Azeem

    I've fixed the issue, you should be able to import users now!

    0

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