Semi Closed Zendesk

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  • Kristof Van Kriekingen

    With ' every ' email, you mean only from the users that you created right?

    Then:We have the same setup right here.

    What you want to do is go to: Admin > Settings > Customers. Here you'll find the option ' Anybody can submit a ticket '. You'll want this option disabled.

    This option means: If you want to restrict who can submit tickets, turn this option off. You will need to add users yourself.


    So you create your customers accounts, they can now login and create a ticket, or email you at support@.....com 

    They can also follow-up by emailing.

     

    Hope it helps :-)

    Kind regards

    Kristof

     

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  • Adar Earon

    Thanks Kristof 

    So what is happening if you receive an email from a non-registered user ?

    Will it open a ticket ?  

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  • Kristof Van Kriekingen

    When a non-registered user sends an e-mail ticket, it will become a suspended ticket. On your views, you should have a suspended ticket view. 

    You can either delete those, or recover those ( manual or automatic ).
    Whenever recovered a ticket is opened.

    Kind regards
    Kristof

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  • Adar Earon

    Thanks Kristof 

    Can I ask you how can a suspended  ticket can be recover   automatically? 

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  • Kristof Van Kriekingen

    well it's not as ' automatically ' as you may think, manual recovering means that the ticket gets copy pasted into a new ticket form. Where you can still edit items etc...

    Recovering automatically means that it makes the ticket directly without you editing it.

    You can recover it whenever you click on the ticket:


    Kind regards
    Kristof

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  • Nicole Saunders
    Zendesk Community Team

    This post closed for comment by the Zendesk Community Team. If you have a related or new question, please create a new post

     
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