Multiple phone numbers for end-users

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14 Commentaires

  • Commentaire officiel
    Caroline Kello
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    The multiple phone numbers feature is now live! Please see announcement here

  • Michelle M.
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    Completely agree! Our business model encourages our customer base to provide us with multiple phone numbers and it would be nice to capture all of this in ZenDesk.

    3
  • Sylvain Jette
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    I agree as well. Facing this issue now where a user has a direct line and a cell phone. 

    4
  • Sam
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    We could really use this functionality as well.  Glad to see this is marked as "Planned"!

    5
  • Alex Clausen
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    Which release is this planned for? eta?

    6
  • Bertie Clayton
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    Agree this is an essential basic requirement. Without this it is impossible to get a complete customer view, leaving agents without the information they will need to effectively assist customers. Looks like Salesforce Desk have got a solution for this ... 

     

     

    4
  • Eric Paul
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    This is a roadblock for us in leveraging Voice as a channel in general, really need a solution to this.  There seems to be a revival in Zendesk Voice as of late, so hoping this is coming up soon.  Is there an ETA on this at all?

    5
  • Daniel Dyck
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    We need this solution ASAP. It is so simple and straight forward that I cannot understand why it has not already been added. It's been over a year. The feature is already installed, it just needs to be ungrayed out. Come on ZenDesk. 

    5
  • Loic PIQUARD
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    Very important :)

    3
  • Ali Ayaz
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    +1

    3
  • Joelle Quinn
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    +1

    3
  • Nick Wurm
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    +1

    2
  • Caroline Kello
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    Hi everyone,

    Happy to say that the first part of the work to add multiple phone numbers is almost complete. It will allow you to add multiple numbers against a customer, if you are a Talk customer during an incoming call we will search through those numbers and find a match and associate the number with the correct user.
     
    We’ll be announcing a beta for this in the coming weeks, and will be sure to post the links here so that anyone interested can sign up.
     
    Thanks,
    Caroline
    2
  • Caroline Kello
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    Hi everyone,

    Signup for the Multiple Phone Numbers beta is here: https://goo.gl/forms/Jh0SkLH98mBUiey23. Once you've signed up it will take us a week or so before the feature is switched on for your account.

    Thanks,

    Caroline

    1

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