What strategy do you use to mitigate auto-responder wars within Zendesk?
For example, their ticketing system sends us a confirmation and we reply back with a confirmation, and so on...
I've attempted to create a spam mitigation trigger by looking for specific text, however, this method is always reactive.
Does anyone have a more passive, proactive solution? Oh, and creating a sharing agreement between the other party is not realistic for us.
Thanks for sharing.
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