Expand Dynamic Content to Macro Titles

11 Commentaires

  • Hélène Leffondré

    +1

    We are currently managing over 5 languages (planning to have more), and having all our macro's title in english is not the easier for us.. 

    0
  • Hampus Malmström

    +1

    Just noticed this was an issue when setting up our new multibrand international support. Definatly a big inconvenience as we now have to set each macro up for each language instead. =(

    0
  • Jessica Johnson

    +1 On this.  We're encountering the same inconvenience and are just getting started on our international expansion.

    0
  • Monica

    +1

    This is a big letdown when researching how to implement Dynamic Content for international usage.

    0
  • Harald Winkelmann

    +1

    Is this such a complicated feature?
    It would increase the usability of Zendesk a lot.

    0
  • Amber Barnes

    Same issue here. We support a myriad of countries and languages between thousands of agents. Many who are not expected to read English. This issue does not promote a sustainable content management situation.

    0
  • Schuyler Weinberg

    This would greatly help in limiting the need for massive macro libraries for multiple countries where the content is identical, but language is different

    0
  • Felix Frenzel

    Wow...requested since 4 years. 

    Everyone want this. 

    0
  • Anastasia

    +1 

    0
  • Andrei Kamarouski

    Hi all! 

    I am not sure for whom this might concern today since the post is pretty old but there is some indirect solution for this issue. In our Advanced Macros app you can search over titles and texts of macros. It makes easier to find the macro even if the title is still in English. We are happy to add titles DC support to the app if someone is interested. Feel free to reach us. 

    -1
  • Renato Milan dos Santos

    Same need here...

    0

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