Copy / Duplicate Help Centre articles

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84 Commentaires

  • Nancy
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    I'd also love to be able to clone a whole help center to a new brand too. No response from Zendesk on this thread? 

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  • Alexandra Cronel
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    Clone articles would definitely save precious time! 

    +1

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  • Christian Colding
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    Hi Nikolaus,

    Unfortunately we don't have any update at this point.

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  • Helvijs Vigners
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    Also, we would like to have an ability to use articles across multiple brands, or maybe export and import somehow, or copy from one to another.

     

    Is there a way to do it without losing images!?

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  • Justin
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    +1 We need this feature. Are there any updates?

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  • Bill Kuhar
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    People searching for help won't always ask a question the same way. For instance, someone might search "How do I access my account?" When another person might search, "How do I log-in to my dashboard?" 

    My company doesn't have a lot of questions to answers, but they are almost always asked in a different way. I want to have a hefty knowledge base so answers can be found no matter how the person asks. The easiest way to do this would be to duplicate my existing articles and change the wording a bit.

    Please make this possible.

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  • Chloë Webber
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    I have just set up multi brand and am investigating the best way to manage similar articles across the brands (there will be many articles that will need duplicating).

    This feature would be great. However - has anyone considered or had any experience regarding the SEO implications of all this duplicate content?!

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  • Photorec Owner
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    Any answer about this problem? I'll do 3-4 similar Help Center for different brands and I don't know what is the easy and fast way for this work!

     

    Please help me!

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  • Ernest
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    I'm rather surprised that despite the high demand/request for the copy/clone feature on Zendesk Guide/Help Center, this isn't added yet. 

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  • Susan Maher
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    I would like to add my request for this feature. We have a need to have a template for all articles so we can provide the same look and feel.  Cloning will allow us to have a template in the Knowledge base that can be cloned. 

     

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  • Sandra M
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    Thanks for the update, although this was promised to be in the roadmap 2 years ago so having to wait another 9 months is not really acceptable.  The current solution is not scalable for multi white-label brands

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  • Julian
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    As a new structure working with KB, just want to bump this +1. Cloning is essential...

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  • Rebecca McMurry
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    Agree, that we need all of these features - copy, deeper hierarchy, section in a section etc. I hate seeing this was first requested in 2015 - yikes! but happy to hear there is a timeline.

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  • Rajat Sinha
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    This is definitely one of the most important features for companies with more than one brand. I am surprised to see this basic feature is missing on Zendesk. Hopefully, it will be launched soon or else managing the whole Guide system will become difficult.

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  • Felecia Ollila
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    Cloning would be awesome! Copy/paste the contents of an article works well enough but when you have a number of articles to do this for it is very time consuming. 

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  • Liz Koon
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    Yes, being able to duplicate articles would be very helpful. It would save recreating information.

     

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  • Marie Babini
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    I agree, it would be really helpful to duplicate categories/sections and articles to other brands. 

    We are currently managing about 15 brands and it is quite boring and time consuming to copy/paste.

    I'm really surprised that no one at Zendesk has already developed this basic functionality.

     

     

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  • Brian Verdine
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    Just wanted to add another voice to the chorus.  Being able to clone articles one-by-one or in batches would both be really helpful.  Being able to copy entire pieces of the guide "architecture" would be even better.

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  • Richard Hartley
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    Another vote for this feature, please.  I love the way Help Center works but have already found occasions where I need the same article in more than once section.  Being able to clone and then edit would be great.

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  • Jérôme Mormiche
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    Same here, I was surprised this functionnality doesn't yet exist in Zendesk. Having more than 100 brands, with half of the articles identical for each brand, being able to duplicate them would save me a lot of time. I'm using GDoc import but this is really time-consuming. And I didn't mention language variants, did I ?

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  • Bogdan Andrei Sturzoiu
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    Hi all,

    we're currently working on a reusable content feature that will help with this scenario.

    Users will be able to define reusable blocks, that can be managed centrally and placed in different articles.

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  • Rebecca McMurry
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    @Bogdan this is great news. Do you have a timeline yet?

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  • Nicole - Community Manager
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    Hi Rebecca -

    No timeline we can share publicly at the moment, but it is in active development.

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  • Rebecca Pead
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    I'm really disappointed with this -  such a key function which is clearly needed ( and has been raised for 5 years!) We were told it was an active development 3 months ago and still no timeline or update?

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  • Christian Colding
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    Hi Bill,

    Have you considered adding the alternate ways to say this as labels to the article? For example you could add the labels "log-in", "login" and "dashboard" and then when people search for those terms the article will appear in their search results without you having to duplicate articles.

    If we supported duplication on articles in this case, how would you go about editing those articles? If you start to create copies won't that introduce a big workload in updating each individual articles?

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  • Marylou Scott-Smith
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    Hi Christian,

    Just to weigh in on your comment to Bill, in my case we have three different brands where the only information that changes in each article is the company name, email address and in some cases other minor details.  Tags wouldn't work for us. 

    It would be so much easier to be able to duplicate articles and just change the pertinent info rather than to have to create each document three times.

    Thanks.

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  • Sandra M
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    +1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and there.  Really need this to prevent overload of work

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  • Shelley Ross
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    Yes, I agree with all of the above.  It would be great to clone articles and edited them for a slightly different audience.

    Or when a major revision is needed to leave the existing one in place while I edit and rewrite the new version.

    Is this on your radar?

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  • Kalle Windefalk
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    +1 for this. 

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  • Bob Willocks
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    Agreed,...just ran into an issue today that would have shortened my work load considerably if I was able to clone articles and edit them.

    Please develop this capability!

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