Copy / Duplicate Help Centre articles

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84 Commentaires

  • Joe Conti
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    Yes duplicating an article would be very helpful. 

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  • Andrea Rodriguez
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    Same here! We'd love to have a clone feature on the HC articles as well. 

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  • Greg Mills
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    Please implement this feature, we have just changed our company brand and now have to move hundreds of articles over manually. Most have screen shots that will need to be recreated!

    It's nuts that we're still waiting for this.

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  • Billy Hepper
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    Hi Christian,

    I would just like to add my voice to the other votes for a 'copy article' feature to be included in future builds. For the structure of our Help Desk, this is something that would save us time and resources.

    Thanks very much.

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  • Angela Frey
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    My use case: we're conducting a massive overhaul of the KB structure, I'm making the new sections which are visible to agents & managers only, once the sections and articles for the new KB are fully written up then we'll archive the original KB and release the new KB to the users. 

    There are some articles/sections that we actually want to pull into the new KB, but I would have to either copy and paste, make the new KB visible before we're ready, or just have to make a mental note "migrate all these articles right before the unveiling". Frustrating.

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  • Combidesk
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    Hi everybody,

     

    Great news! Duplicate articles is here (in beta).

     

    We've build a Zendesk Help Center copier which automatically synchronizes articles from one main brand help center to sub-brand(s).

    The synchronization is triggered when tags are being added to an article.

     

    We want to offer you a free trial period of 30 days to test out our solution. After the trial period the connector costs $10 per connected sub-brand (so when you're using 3 sub-brands this integration costs you $30 per month).

    Please feel free to contact us at any time (support@combidesk.com)

    Link to the installation manual

    Link to the Zendesk Help Center copier

     

    Looking forward hearing from you.

     

    Best,
    Team Combidesk

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  • Arno N
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    Hi Zendesk, this feature has been requested already in 2015 and there is wide support from different users that would like to see this feature to be developed.

    Could you please implement this?!

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  • Jan-Hendrik Spieth
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    +1 for this feature request.

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  • Ollie Parker
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    Clearly there is a high demand for this feature - Zendesk encourages the use (and support) of multi-brand engagement, however without providing a proper migration tool there is a very large amount of administrative effort required in manually updating everything.

    Having found this forum post (OP in 2015), I was hopeful of a resolution, even a minor workaround, however was disappointed to see that Zendesk's overall response to the suggestion has been lacklustre and we don't appear to be any closer to finding a solution. 

    Are Zendesk open with their development roadmap plans, or are we left guessing?  Please provide an update.

    Combidesk appears to be the only option (3rd party!) which could provide what we're looking for, has anyone else got any experience with this?  Would be keen to hear some feedback. 

    Thanks,

    Ollie

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  • Robert Boehm
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    Hello Nicole,

    thanks for your response.

    We as a software vendor know how difficult it could be to fulfill all needs brought up.

    Although I think that this functionality requested in this thread is major, I am looking forward to

    see some movement in that matter after consideration of your product management and development.

    Cheers

    Robert

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  • Ben Christensen
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    Hi Nicole - you mentioned checking in with the team - any news? Is this type of functionality something that is included in what they're working on?

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  • Mike Brosius
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    This is a much needed feature 

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  • Toru Takahashi
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    I hope Zendesk Guides has this feature in Manage Articles. Especially, it's helpful to resolve the following request too.

    https://support.zendesk.com/hc/ja/community/posts/360000972528-Make-KCS-app-available-in-Guide-Admin-not-just-via-a-ticket

    What I want to do is to create a new article by cloning a template from this list, which shows only articles using KCTemplate.

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  • Steven Hank
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    This feature would be incredibly useful. Especially since images don't copy and paste well, this becomes extra time consuming. When I want to edit a customer facing article for an upcoming feature, but not release the changes externally yet, I'd like to be able to create a clone, made edits, and then release it with the product update. 

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  • Joseph Aronez
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    +1 for the ability to clone articles! Need it to train multiple employees! 

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  • Joe Conti
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    As a software development firm, we understand the challenge of juggling priorities.

    In looking at this from the value versus level of effort perspective, where does Zendesk sit?

    Is it not valuable enough to your users? Is it super complex and involved to copy/clone an article?

    On the surface, it appears that this will help a number of your users and that it would be considered a low-to-medium level of development effort.

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  • David da Silva Rosa
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    I could really use this feature in my workflow. I have to create lots of similar articles in different sections!

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  • Actions pour les commentaires Permalien

    Hi all - 

    This request is one that the Guide product team is highly aware of and are looking into. I'll check in with the Product Manager and see if there are more details on this we can share. 

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  • Ross Newton
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    When I receive "Announcement" emails from Zendesk about link colors and field labels being updated - and we have major critical features needed for KB like this since 2015 - does anyone get the sense that Zendesk's priorities and resources aren't being used appropriately?  It's a joke.  Knowledge Base is sorely lacking in so many places.

    I would have switched solutions a long time ago but there's nothing else out there that I know of that's any better. They all suck and lack features.

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  • Alexander Doak
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    Definitely interested in this. Very important for what we do in our Doakio technical documentation agency.

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  • Eckhard Doll
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    Waiting for this as well and I am with Jeremy on this one: no need to reinvent the wheel.

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  • DP
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    Hi Nicole - do you have an update on the time-frame for this. 

     

    We're deploying Zendesk in coming weeks and its an opportune moment to lock this in for our scenario.

     

    Thanks

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  • Christian Colding
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    Hi all,

    I just wanted to let you all know that while we have not provided a comment here it is not due to a lack of interest, but simply that we don't currently have any updates.

    Adding in the ability to duplicate articles might very well be something we add in, it's just not on our immediate roadmap as we are currently focusing on other things.

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  • Nicole - Community Manager
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    Hi Ollie - 

    Thanks for your feedback. To respond to your questions and statements: 

    It's true that this thread has a significant number of comments and votes has been around for awhile. Those things are factors in our product development prioritization process, but while a long-standing thread with a lot of comments carries influence, it doesn't guarantee development. 

    We are working on improving communication in the Product Feedback topic. However, as stated in the Product Feedback Guidelines, as a rule we do not share our roadmap. We will update the Community as things are in development, and indeed, many of the requests made in this topic have been fulfilled over the years. But, of course, we can't build everything everyone wants, nor do it all at once. 

    All that being said, I know that the Guide product team is working on a number of things to improve publishing, specifically with an eye toward multi-brand users. I will check in with them to see if this kind of functionality is a part of what they're working on, and will let you know what I hear. 

     

    -2

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