Copy / Duplicate Help Centre articles

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105 Commentaires

  • Bob Bowden

    Seems asking for this is a waste of time, as it's been frequently asked for what appears to be 4+ years.

    Maybe sharing why this isn't yet available would foster some understanding from us frustrated Administrators? ;)

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  • Kelsey Davis

    Hi

    Cloning articles would be helpful for a few reasons.

    Also publishing articles across multiple brands would be great and not just at the point of creation.

    Thanks

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  • Bernard Merkel

    Nicole S. any updates on this? I can't image a cloning button to be terribly hard to develop.....

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  • Angéline Nguyen

    Hi,

    We've recently upgraded from Professional to Enterprise, and the multi-branding was part of that choice. We want to move some sections to the new brands. Such a disappointment to realize we can neither duplicate a Help Center nor move an article from a Help Center to another!

    A lot of work if we have to do it manually:

    • Copy/Paste the source code from one article to another.
    • Re-upload the pictures: pictures are only stored in each specific article, if you don't re-upload them, they don't display and other readers see a cross instead.
    • Re-configure the article settings: permission view, labels, etc.
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  • Ben Edelstein

    An alternative / complimentary approach would be to provide a real article import option. The Google doc import is very limited and doesn't really work because formatting and images are not retained. We also need to be able to use other tools for authoring content, such MS Word or Adobe Robohelp. 

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  • Christopher Ferlazzo

    I was referred to this articles and community postings from here

     

    https://support.zendesk.com/hc/en-us/articles/115013332528?page=1#comment_360004728934

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  • Nicole S.
    Zendesk Community Team

    Hi Alejandro, they're working on some functionality related to creating content that can be reused in multiple places around the Help Center. The product team will provide an update in this thread when they have something substantial to share, such as an EAP. 

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  • Nicole S.
    Zendesk Community Team

    I'll have to let the product manager speak to that. 

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  • Bob Bowden

    I'm disappointed to see that after seven months or more of following this thread and receiving updates on it, what seems to be a clear and simple request in the original post (to duplicate content) seems to be either difficult to implement, or perhaps unclear in the impact and value it could have. 

    Hoping this reaches a positive outcome soon!

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  • Kelsey Davis

    Just seen this come through, maybe Zendesk is dealing with it in a different way? Or an additional solution: https://support.zendesk.com/hc/en-us/community/posts/360043990214-What-is-the-Content-Blocks-EAP-and-how-do-I-use-it-?

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  • Ryan McGrew
    Zendesk Product Manager

    Hey Ross Newton

    Thanks for the response. We agree that it's been a long road to get here but I hope it'll be worth it. I've posted in other threads that we had to re-architect the underlying components of the Help Center to make a lot of this work and things like article revisions, team publishing, article view and management permissions, flexible hierarchies, bulk actions, article verification etc. were roadmapped ahead of this in order to deliver customer value but also to start an architectural foundation that we could build something like this from. We started work on the underlying services and systems almost 9 months ago and research and design even longer ago. It's been a long road with a lot hard work from our teams.

    So we understand that this feature is very important to lots of customers and we're excited it's in EAP and to start improving this over time.

    I will point out to other followers in this thread as well, Content Blocks is tailored to re-use of blocks of content in multiple articles. From our research we found that this was the more common use case. However, putting the same article in multiple places in a Help Center's hierarchy as well as across multiple Help Centers is still a necessary use case. We're beginning work on that functionality in the next few weeks as well. I don't yet have a timeline for that particular EAP but we will update this thread once we have a more firm delivery date. 

    As always, we appreciate the feedback and we are listening, even if things can take longer than any of us would like.

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  • Kelsey Davis

    Thanks Katarzyna Karpinska I signed up the day it was posted - looking forward to being part of it. 

    Ryan McGrew Glad to hear that articles in multiple Help Centres is still on the cards as there is definitely still need for that too. When you say mulitple places in a HC hierarchy, do you mean in multiple sections for example? Because I certainly need that too. 

    Thanks!

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  • Combidesk

    Hi everybody,

     

    Great news! Duplicate articles is here (in beta).

     

    We've build a Zendesk Help Center copier which automatically synchronizes articles from one main brand help center to sub-brand(s).

    The synchronization is triggered when tags are being added to an article.

     

    We want to offer you a free trial period of 30 days to test out our solution. After the trial period the connector costs $10 per connected sub-brand (so when you're using 3 sub-brands this integration costs you $30 per month).

    Please feel free to contact us at any time (support@combidesk.com)

    Link to the installation manual

    Link to the Zendesk Help Center copier

     

    Looking forward hearing from you.

     

    Best,
    Team Combidesk

    -1
  • Christian Colding

    Hi all,

    I just wanted to let you all know that while we have not provided a comment here it is not due to a lack of interest, but simply that we don't currently have any updates.

    Adding in the ability to duplicate articles might very well be something we add in, it's just not on our immediate roadmap as we are currently focusing on other things.

    -2
  • Nicole S.
    Zendesk Community Team

    Hi Ollie - 

    Thanks for your feedback. To respond to your questions and statements: 

    It's true that this thread has a significant number of comments and votes has been around for awhile. Those things are factors in our product development prioritization process, but while a long-standing thread with a lot of comments carries influence, it doesn't guarantee development. 

    We are working on improving communication in the Product Feedback topic. However, as stated in the Product Feedback Guidelines, as a rule we do not share our roadmap. We will update the Community as things are in development, and indeed, many of the requests made in this topic have been fulfilled over the years. But, of course, we can't build everything everyone wants, nor do it all at once. 

    All that being said, I know that the Guide product team is working on a number of things to improve publishing, specifically with an eye toward multi-brand users. I will check in with them to see if this kind of functionality is a part of what they're working on, and will let you know what I hear. 

     

    -2

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