Share articles across multiple brand accounts

Planifiée

38 Commentaires

  • Christoph Kutz

    Hi everyone,

    since we are using multiple Brands, that have overlapping content (right now, ~700 articles in 17 languages), we are really hoping, that this feature will come in future.

    More and more departments will join  Zendesk and would like to use the help center with existing content.

     

    0
  • Kelsey Davis

    Would very much like this feature - we have a lot of overlapping content between brands but we also have an umbrella brand which should also be able to have all the content available there as well.

    There's a lot of duplicated work which lowers efficiency but also hard to maintain accuracy. Thanks

     

    0
  • Dovile Janule
    Zendesk Product Manager

    Hi everyone,

    we are trying to get some things clarified around article multi-placement and understand customers expectations around placing the same article in multiple sections in the same brand or across different brands.

    Here is the link to the survey.

    This survey should take 5-7 minutes to complete and will be helping inform our product development on this area.

    0
  • Dovile Janule
    Zendesk Product Manager

    Hi everyone,

    we are trying to get some things clarified around article multi-placement and understand customers expectations around placing the same article in multiple sections in the same brand or across different brands.

    Here is the link to the survey.

    This survey should take 5-7 minutes to complete and will be helping inform our product development on this area.

    0
  • Antonio Naddeo

    ⚠️ Please add the ability to create multi-brand sections and multi-brand articles ⚠️

     

    We have 3 brands and 3 branded help centres, 80% of the content of the 3 brands is exactly the same. If we need to make a change to 1 of the articles that is identical across the 3 brands, we have to make the edits 3 times. This makes the maintenance of the content of our help centres difficult, so difficult we are considering keep just one brand help center and use sections to be able to display the content that is unique to one brand. However this approach is terrible.

     

    In order to keep the 3 branded help center, to maintain the shared content easily without having to change an article 3 times, and to be able to create content that is unique to one single brand, what is the latest around the ability to have multi-brand guide articles and multi-brand sections?

     

    Make multi-brand great again!

    0
  • Chad Smith

    What's the update on this?

    We have 4 global brands, which have 95% of the same requirements for support and articles.

    0
  • Holger Winkelmann

    We also do need exactly what the post creator wrote. How is the status for this today? It has been a while... best regards

    Holger

    0
  • Nicole S.
    Zendesk Community Team

    Hey Anthony - 

    No real update at this time. It's something the product team is looking into and scoping, and a problem they hope to solve in the next 12 months or so. But nothing in beta or rolled out as of yet. 

    -4

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