We have just enabled Google Analytics to track metrics against our closed Help Center. We would like to map our Authenticated Users within Zendesk to the analytics within Google Analytics. Out of the box Google Analytics tracks by IP Address but it does appear there is a way to associate all the analytics to a passed 'UserId' via this article:
Tracking by IP Address has many limitations to actually segment out users at a single location. There could be many users at that external IP Address. The same user can be logging into the Help Center from different locations. Has anyone successfully implemented this feature within your closed Help Center? If you have, could you please provide insight of what you needed to do for this to work properly. We'd like to be able to view trends over specific user segments and users.
Thanks in advance for your help!
Vous devez vous connecter pour laisser un commentaire.