I feel like this should be easy but am having trouble making it work.
Is there a good way to report on total # of tickets updated (i.e. worked on) in a given month? I can easily report on # of tickets created, or solved, or total ticket comments, but need tickets WITH comments.
Specific use case: I'd like to show how many individual requests my agents deal with in a given time frame. We only get 200 new tickets on average in a given month, but I'm guessing we work on (i.e. update) closer to 400, with previously created tickets still in the mix.
Showing total ticket comments isn't helpful because one ticket with a dozen comments will represent the same as a dozen one-comment tickets. Easy answers, anyone?
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