Expose APIs for Real-time Monitoring

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2 Commentaires

  • James Cory

    I agree wholeheartedly.  This will allow us to incorporate our chat metrics into the rest of our standardized visual management, which is what our agents and team leads are comfortable viewing.

    1
  • Leah
    Zendesk Voice of Customer Team

    Hi there! Since we've come out with our Live Dashboard in Explore we've released more API information for Real-time chat tracking. More information here....I think this should solve what you're looking for but let me know if that's not the case! 

    0

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