View whether public reply was actually sent

4 Commentaires

  • Samantha Lester
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    You can use the Show All Events button to see if your trigger(s) are firing to send the email, etc. http://www.screencast.com/t/2hi3srN1QMTn

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  • Vanessa Beavers
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    Right, but in these instances, it does show under Show All Events that the public reply was sent.... and the recipients never got them.  So I was hoping for another place within Zendesk to confirm that these messages were indeed sent.

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  • Wes Drury
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    @Vanessa - If the show All Events is present then the email was sent from Zendesk (Probably a 99% chance it was sent if that shows).  Could it be something on your customers end or maybe it went to their spam folder.

    I would open a ticket up with Zendesk as they may can verify that the email was actually sent out from their severs.

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  • Vanessa Beavers
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    Thank you, Wes!

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