Best Time Billing Method coming from ConnectWise

4 Commentaires

  • Dan Levine

    Just wanted to see if anyone had any advice.  We would pay you for the proper solution.

    0
  • Jessie Schutz
    Zendesk team member

    Hey Dan!

    I'm sorry that nobody has had any input on this for you. Have you seen the time tracking integration options in our App Marketplace? If you haven't checked it out there, you might find something that would work.

    Otherwise, if you have the resources available, you could build something custom using our API. If you'd like a custom solution but don't have the dev resources available for it, I can get you in touch with our Partner Services team, who can get you a quote.

    Please let me know if you have any other questions!

    0
  • Dan Levine

    Thanks.  I've tried all of them with very limited success.  There must be a reliable way to track time in Zendesk.  Easily see within Zendesk each time log from the technicians that logged time on the ticket, and then easily creative invoices for those tickets. 

    The only solutions I've found are pieced together but are seemingly workarounds. 

    I really want us to switch over fully to Zendesk but this time billing precess is really holding us back. I have spent another night searching the Internet for solutions with no luck.  It does seem that Freshdesk promotes this functionality so I may give it a shot to see how it works.   I would much rather utilize Zendesk but I need a real solution that has basic features.  

    Fyi logging time against a ticket that gets pushed into a system where the technician or anyone else within Zendesk cannot see the individual time log or edit it is not a viable solution.  

    Thanks so much in advance for your help. 

    Dan

    0
  • Jessie Schutz
    Zendesk team member

    Hi Dan,

    As I mentioned above, it might be possible to build a custom solution for this. Would you like me to get you in touch with our Partner Services team for a quote?

    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk