I have an anomaly with one of my triggers that I can't solve.
Basically, I want a return shipping message to automatically send the day our customer is expected to return equipment to us.
The automation is very straightforward:
Meets all conditions:
-Issue type is shipping
-Equipment return date is within previous 1 days
-Tags contains none of the following: return_requested
Then it fires off a message using Notify Target, and adds the tag "return_requested".
This automation works, EXCEPT it runs the evening before the date I set. So if the "return date" is set to March 28th, the message sends around 7:00PM on March 27th. Now I could just set the date one day ahead, but sending after 7:00PM does me no good as it's past shipment pickup time for most places.
Any ideas what's happening here?
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