I need to change email address for end-users for an Org. > 750
I have an org, that I need to change email addresses for all end users.
I have tried the bulk add and was hoping it would update my users, but it doesn't.
Actually it doesn't update anything, email's phone numbers, tags, etc. Not sure why it has a check box for "Update User" when it doesn't update anything.
I am using the same excel csv I used back when I imported them, just updated with the new email addresses, so the excel doc is not the issue.
Any help would be appreciated.
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Hi Adam
You should be able to get the import to work...
If you use the same excel sheet and simply try to change the email address it probably won't work.
Do you have an external ID on these users? If so you should be able to use those to update the email adresses.
Another option would be to hire a programmer to use the API to change the emails on those users. It shouldn't take more than a few hours to program.
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Hi Adam, you may need to do a user export first, so that you have the external user ID, then go through that spreadsheet and update the email address.
In general, Zendesk uses the email address as the key to look up a person so it's a required field...and you're trying to update the required field with no other information available as a key.
I don't think i've ever used the external ID for anything, but this would the one reason to do so.
Not sure which plan you need to be on in order to be able to export the users...it may be any of them, but someone else might be able to weigh in on that one for me.
I have no programmers and can't do anything with the API, so all my stuff is done with excel and access.
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okay...sorry on this one. user export is only XML or JSON
Settings > Manage > Reports > Export
and it looks like it's Professional and Enterprise plans only.
TICKET data can be in CSV.
now i know why i have difficulties...if i had everything in CSV, I'd be okay...i can hack that.
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We are on the Team Plan.
Under Settings I have Account, Subscription, Security, Tickets, Agents, Customers, Benchmark Survey, Extensions.
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Hey Adam,
If you have the know-how, you should be able to get the external ids and then update your users through the API.
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