Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice

14 Commentaires

  • Josh
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    +1 for different ring tones

    1
  • Brey Neville
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    +1 for different ringtones.

    2
  • Laura Farmer
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    The current ringtone, when you are receiving calls 7 hours a day, has become a little irritating! The possibility of changing the incoming call tone would be fantastic :)

    Will this be at all possible?

    Many thanks

     

    Laura

    2
  • Simon Harris
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    Please fix this. The current ringtone is FAR too quiet and it is often missed if the window isn't in focus.

    We can customise chat notifications but not telephone ones? At the very least please give it a normal telephone ringing noise!!! 

    Such simple things - WHY are they missed!??! 

    2
  • Nicole - Community Manager
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    Hi Simon - 

    Things aren't missed, we just can't build everything that everyone asks for. We receive several hundred unique feedback requests every week, and can only build a handful each quarter. 

    I cannot speak to why this one in particular has not yet been prioritized, but we'll continue to collect feedback from users on it and will update here if and when it is something the team determines would be significantly impactful for a large number of users. 

    0
  • Harrison Weiland
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    It would be very helpful for us to have this feature. We have different inbound numbers that need to be answered in a certain priority. Having different audio alerts for each line would be hugely beneficial. 

    2
  • Alex Lo
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    Also agree that more customizability would be awesome.  Ring Tone/Volume

    1
  • Kaylee
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    another +1 for agent customization options for inbound calls - it's driving my team bonkers! 

    1
  • Kevin Shields
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    +9000 for basic customization options for calls. Volume control would be great so that when I'm enjoying the daily grind and listening to "Today" by The Smashing Pumpkins via Spotify and I'm tip-tap-typing away at some customer emails I don't immediately receive a full-body wave of depression as that intrusive, painful ringtone blasts into my skull. B'great.

    1
  • Daniel Love
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    +1 I am just introducing this system in to my team and the first thing they asked for was the ability to change the  Ringtone for Incoming Calls. This feels like such a simple feature. 

    1
  • Meredith Fitzsimons
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    Upvote!

    0
  • Estefany Solorzano
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    Different ringtones please!!! Would like to change the sound I hear for the majority of my time 

    0
  • Jenniffer Luzuriaga
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    +1 for different ring tones

    0
  • Laura Farmer
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    Please can the ringtone be changed or an option to customise! It drives me mad when on the phone alllll day! 

    0

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