The widget has been designed to only open from the bottom of the screen.
When a user enters a search term, or clicks on a search result the widget window extends upwards i.e. the bottom of the widget remains fixed. This doesn't work for us because the top of the widget then extends beyond the top of the browser window and the user can't see the title or click on the X to close the window.
Rather than using an offset it would be better to extend the options in the Zendesk settings to instead of just left and right to be also top or bottom.
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