Edit Default Field Names
We're using the Widget as a feedback form on our website and the ability to edit the launcher label and contact form title is exactly what we needed, but as the widget includes a text input field by default the default field name doesn't suit our setup.
Ideally we could override this field name as we're not assisting customers here and only asking for comments on their feedback.
-
+1
Like Intis, I was also looking into a way to change this field's title because the current one does not suit our needs. Could anybody please let us know if this is at all possible?
Thanks a lot for any feedback!
-
Hi Intis Kalnins,
How did you add the 2 customs fields Feedback category and How would you rate us ?
-
These are custom ticket fields we created. The widget setup page allows you to select some custom fields to include.
Hope this helps!
-
+1 to this. We have the same use case, using this widget as "Feedback", and the "How can we help you?" question being problematic. We end up getting tickets that need support, rather than actual feedback (which we look at less frequently).
Vous devez vous connecter pour laisser un commentaire.
4 Commentaires