I would like to auto-post a private comment based on a custom field on the left panel in the ticket view having a certain value.
I've tried to use HTTP target, but I'm not 100% how best to proceed. I tried to follow the suggestion provided by Phil Holcombe here:
Link removed by the Zendesk Community Team. Post has been archived due to outdated information.
but was not successful.
I'm not sure what exactly would go in the URL field, currently, I'm updating that field with
https://<company domain>.zendesk.com/api/v2/tickets/<ticket id>.json?ticket[comment][public]=false
Content type: JSON
Basic Authentication: Enabled - unchecked
I'm also not sure what exactly would I need to put in while trying to submit as Test target, in the pop-up.
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