Drop Down Field: Searchable

16 Commentaires

  • Pascal Stenz
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    Hi there

    Also for me it would be very important to have those searchable dropdownlists. Actually I have a field to select the country. And as you know there are many countries. And I also offer my country-list in more languages and this tends to be a problem. Because I translate it from English as main language to the other languages the alphabetic sorting changes not ( it is sorted by English). In English I have "Austria" for example and translated to German it is called "Österreich". So for this case it would be important to search through the list by keyboard entering Ö-S-T-E...

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  • Anica Lymus
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    Are there any updates on this feature? This would be very useful and it's kind of odd that this isn't an option already or is it and I haven't found the correct article?

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  • Nicole - Community Manager
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    Hi Anica - 

    As you can see, we haven't received very many votes or comments on this, so it has not made it onto the product teams' radar yet. 

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  • Navraj
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    Hi Nicole

    How many votes/comments are needed to land this into Product team's radar?


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  • Nicole - Community Manager
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    Hey Navraj - 

    We don't have a set threshold, but to give you an idea, we have about 200 requests with 20+ votes, and the top threads have votes in the 100's. We receive about 1000 new requests per month, so the team can't respond to all of them and typically looks for the things that are most business critical to the largest number of users when prioritizing where to invest time and resources. 

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  • Pedro Rodrigues
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    +1

    This already exists for Triggers, all that's missing are Automations and Views. It looks like a quick win, but I'm guessing it's more complicated than it seems.

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  • Ayal Kellman
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    +1 

    This particularly painful for fields like country that have a long list of values. 

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  • Mathew Luby
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    agreed, this would be ideal to implement as I think its key to maximising the customer experience. Especially those creating large amounts of tickets. 

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  • Alex Rust
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    +1

    We have a list of 7000 entries that involve 12 digit ID numbers that aren't easily distinguished by scrolling.

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  • Phil Holcombe
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    The list of countries is our specific pain point. Is there any workaround, perhaps using Javascript?

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  • James Molina
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    Yes, this would very helpful for several clients I have as well

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  • Jake Smith
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    This has become somewhat of a standard across the web, and we have partners that are requesting this feature. As our business grows these lists become unwieldy. We have had to make separate country/city Ticket Fields to help fix this, which dirties up our data.

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  • Karl
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    Unable to add a list of products to our forms for this very reason, the list is too long. A searchable dropdown field would be amazing and given how often these are now used in everyday web platforms this should be a standard for Zendesk. 

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  • Jenn Tomaszewski
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    We would also love this feature. We are currently trying to bring a QA process into Zendesk, which involves a drop down list with 200+ items. We're using this form for internal employees to create a ticket to do some quality check on some other work we outside of Zendesk.

    The benefit to the drop down list is that we can report on it, if it were a text field, we couldn't report on that to find common themes. 

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  • IT Admin
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    Our company would really like to leverage this kind of functionality for our use of the web widget. Please add!

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  • Richard Ly
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    We would love to have this feature as well. 

    One example use case is that there are hundreds of error codes across multiple platforms. Scrolling through a list of error codes to find the one the customer is experiencing can be a time consuming process for our agents.

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