I am working on a report to check which agent used a concrete macro. This macro does a few things but the easiest to track in insights is the change of a checkbox (mis escalation ops) that will become checked only if this macro is used.
I can get the original time when the macro was used
However, I can't seem to get the agent that was assigned at that moment. I've read every article I could find about this topic and it seems the information should be there as Assignee (Historic) but I can't extract that information in any way.
Please, can you let me know or point me to an article on how to get the assignee when a text field was changed?
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