Mobile push notifications for new tickets created by support agent.

Planifiée

5 Commentaires

  • Nicole - Community Manager
    Actions pour les commentaires Permalien

    Thanks for sharing, Andreas. We'll be interested to hear whether other users have a similar need. 

    0
  • Payload Developers
    Actions pour les commentaires Permalien

    I just ran into this as well and wondered why there was no push.

    It would be useful to us for the same reasons mentioned above.

    0
  • Max Brunner
    Actions pour les commentaires Permalien

    Hi Andreas and Payload,

    This feature is already on our roadmap. It will be released in the next couple of iterations.

    Thanks for the feedback!
    Max.

    1
  • Tom Sayer
    Actions pour les commentaires Permalien

    Hi, did this feature get added? I just realized that tickets initiated by the agent don’t lead to a push notification and so our customers weren’t seeing any of our messages!

    0
  • Max Brunner
    Actions pour les commentaires Permalien

    Hi everyone,

    A quick update here: we had some changes on priorities, which are delaying the delivery of this feature. We’re still planning on tackling it and have some new ideas for how to go about it, but as a result it won’t be coming out as quickly. I don’t have an ETA yet but will update here when we do.

    Thanks,
    Max.

    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk