Add the ability to turn a new ticket into a Follow-Up ticket

2 Commentaires

  • Hillary Latham
    Community Moderator

    I would second this request.  At our company, we often have a team of users creating and commenting on the same tickets.  Since only the original requester of a ticket can open a follow up, the other user has no choice but to create a new ticket with no links to the original ticket.

    It would be nice if anyone could create a follow-up to any ticket, including doing if after the fact per the above request.

  • Alejandro Colon

    Yes, this would be very helpful. 

    We had not thought about creating the follow-up and merging it. I am not sure how that would affect certain metrics and ticket information but I would rather as the request indicates that it be built-in to Zendesk.


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