ongoing issue we have is that no-one knows how to keep any view in "the most recent ticket" view – every single time anyone goes into our system, we have to reconfigure the entire batch of responses – is there any way to have this view be permanent – we never need alphabetical or ID number or by group sorting – can we set a default view? For every dang request made of the system?
Thanks. PS are there youtube videos or something like that for users/dummies in your system that just need it to work faster, easier and don't have a lot of time?
I am not an engineer type and won't hang with you if you go all, "your trigger shares the configuration of time, but you can set this up, but can't manage to get the priority auto agent as well, once the field clicks on the option type." That won't be helpful.
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