setting default for our whole Zendesk ticket system

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  • Nils Zwicker
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    Hello Stevie,

    can you give us some more details?

    As far as I understand, do you talk about a view and want to change the sorting?
    Have you already tried to adjust the settings of this view?

    Which Pricing Plan do you currently use?

    Best Regards
    Nils

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  • Stevie Black
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    Would love to give you more details... what do you need?  I'm not too sure about Pricing Plan - how does that factor in?

    Yes, change the sorting permanently, but this company has had zero training on Zendesk and no guides, so...

    I can adjust setting each and every time I go to a view, but this is a waste of energy and frustrating when you look at views all day (my staff does this/ agents)

    So I just clicked on My Home view (see attach-2)

    You can see the dates are random sorted —so are all the fields with the exception of Group and Assignee. But who would want that? I need my tickets to be viewed Most Recent/ Top of Report as do most of us. I don't know how to do this or how to instruct my agents to set whatever priority they wish to set inside their Zendesk views.

    Can you help?

    SB

     

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  • Dan Cooper
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    Hi Stevie, 

    The second icon on your left sidebar is the Views screen.  In there you can have custom views.  I shared a link on your other post about how to use views which may be useful.  You can set a default sort option on those custom views. 

    I'm not a huge fan of the view built into the Home page because it is not customizable.  Take a look at the View documentation and see if that might help you out. 

    I would also recommend checking out https://training.zendesk.com for training resources.  Many cost, but if your company has not had training, I'd highly recommend it so you can get some better use out of Zendesk.

    --

     

    This thread has been closed for comments by the Zendesk Community Team. If you have a related or new question, please create a new post

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