Insights attribute filters and renamed custom field values

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  • Amy Dee
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    Hi Milton! When Insights syncs your data, it downloads new changes and stores them in a project cache. That keeps sync times down, since Insights doesn't have to pull the entire history of your account every time.

    The downside is situations like this. Changing a field label doesn't count as a change to the ticket as a whole, so your old tickets won't re-sync on their own. That leads to reports showing old cached values alongside the new ones.

    Fortunately, there are tools to fix this. GoodData can flush the project cache and download fresh data. That should get your field labels up-to-date.

    If you haven't done so already, please submit a ticket to our support team. They'll be able to help you arrange a reload.

    I hope this helps! Happy reporting!

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  • Darryll Arias
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    Hi Amy Dee

    We came across the same issue wherein the old and new field values are being displayed in the attribute filter. Can you kindly share the tool which will enable us to flush the GoodData project cache and download the fresh data? Thanks!

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  • Amy Dee
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    Hi Darryll! There isn't a user-facing tool for this process. We need to coordinate with GoodData to run project reloads, since it requires some extra steps on their side. I'm going to create a ticket for you to get that process started. Watch for an email shortly.

    I hope this helps! Happy reporting!

    1

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