For the chat we have created departments so that customers are directly forwarded to the proper agent who is assigned to that department.
What I would like to setup is that the the ticket that is automaticly created from the chat is also directly created with the correct form.
For example, customer selects the department payments in the chat I would like to see that a ticket is created with the zendesk form payments withoud intervention of the agent.
At this moment we still need to chage the zendesk form to payments by hand.
Is this possible and if so, how do I set this up?
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